STORE POLICY

Customer Care

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At LumiGloss, we are dedicated to providing an exceptional experience from the moment you visit our site to the moment your order arrives at your door. Whether you have questions about our products, want help choosing the perfect shade, or need support with an order, our team is here to assist you.

If you ever need to reach us, simply submit our Customer Care Form with your inquiry. A member of our team will review your message and get back to you as quickly as possible. We take every question seriously and aim to provide clear, helpful guidance every time.

Your satisfaction matters to us, and we’re committed to making your experience with LumiGloss smooth, supportive, and personalized.

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Privacy & Safety

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Your trust means everything to us. LumiGloss is committed to protecting your personal information and ensuring a safe, secure shopping experience. We use trusted third-party payment processors to handle all transactions, and your payment details are never stored on our servers.

Any personal information you provide—such as your name, email, and order details—is used solely to process your order, contact you with updates, and improve our services. We do not share, sell, or distribute your information to outside parties.

By shopping with LumiGloss, you can feel confident knowing your privacy and online safety are our top priorities.

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Payment Methods

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We currently accept the following online payment methods:

• Credit / Debit Cards

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All payments are processed securely through trusted third-party providers to ensure your information is safe.

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Return Policy

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Due to the nature of cosmetic products and our commitment to hygiene and safety, we cannot accept returns or exchanges on any products that have been opened or used. If your item arrives damaged or incorrect, please contact us through our Customer Care Form, and we’ll be happy to assist you.