SHIPPING & RETURNS

Return & Exchange Policy

​

At LumiGloss, we want you to feel confident in every purchase. While we take great care to ensure the quality of our products, we understand that issues may occasionally arise. Please review our return and exchange policy below:

​

Returns & Exchanges

​

• We accept returns or exchanges only for items that are unopened, unused, and in their original condition and packaging.

• Due to hygiene and safety reasons, we cannot accept returns for any cosmetic product that has been opened or used.

• If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can make it right.

​

How to Start a Return

​

If you need assistance with a return or exchange:

1. Submit a request through our Customer Care Form.

2. Provide your order number and a brief description of the issue.

3. Our team will review your request and respond with the next steps.

​

Refunds

​

• Approved refunds will be processed to your original method of payment.

• Please allow a few business days for the refund to appear, depending on your bank or payment provider.

We appreciate your understanding and cooperation. Our goal is to ensure you have a positive experience with LumiGloss every step of the way.